Frequently Asked Questions

Yes — we ship to select countries in Asia, North America, and Europe. International shipping costs and delivery estimates are calculated at checkout based on destination and package weight.

Measure from the middle crease of your palm to the tip of your ring finger — this typically corresponds to Grip 1 (4 1/8") through Grip 3 (4 3/8"). Still unsure? Book a free fitting at our Ariake showroom or contact our support team.

Juniper Crest Land apparel runs true to standard Japanese women's sizing (XS–XL). Each product page includes a detailed size chart with bust, waist and hip measurements. If you're between sizes, we recommend sizing up for a relaxed fit.

Absolutely — unworn apparel and unopened ball tubes can be returned within 30 days for a full refund. Strung rackets can be exchanged within 14 days if the grip size or tension isn't right. See our Shipping & Returns page for full details.

Yes! We offer wholesale rates on balls, rackets and team apparel for clubs, schools and academies across Japan. Reach out via our Contact page with your requirements and our team will follow up with a custom quote.

Store unopened tubes at room temperature and avoid extreme heat or cold, which can affect internal pressure. Once opened, use balls within a few weeks of regular play for the best bounce consistency.

We accept Visa, Mastercard, JCB, PayPay, and convenience store payment for orders within Japan. International orders are processed via major credit cards.